This is with regards to your resume in Monster.com. We currently are looking for Java developers for our product support group in Misys Bangalore. Please find below the job description for the same. If you are interested for the same opportunity please send your updated resumes to Jyothi.GNair@misys.com . you can also walk-in for the interview along with your resume hard copy on 12th and 13th May 2016.
We are looking for candidates with throughout 60% in their academics and experience between 8 months to 2 yrs.
Below is the Job Description.
• Providing an effective, timely and professional product support and resolution service to Misys Customers.
• Supporting customers by answering queries regarding the Misys product both verbally and in writing.
• Owning Customer Issues from beginning to full resolution
• Providing Support Services to Customers as required.
• Ensuring that the Customer Support Processes are followed.
• Managing Customer Expectations.
• Determining the nature of the problem being reported and assist customers in resolving problems.
• Identifying the scope and boundaries of the problem
• Gathering information from various sources and interpreting it
• Carrying out cause and effect
• Determining likely solutions
• Updating the Misys Salesforce.com tool, with clear and precise details of the status of queries that have been assigned or taken ownership of.
• Reporting, communicating progress on support issues until a solution is found and communicated to the originator.
• Replicating reported Issues and documenting the steps taken
• Interface with Development to determine the release of Maintenance Releases and Emergency Patches
• Release of controlled patches to Customers – i.e. making the customers aware that bug fixes need to be implemented on their production system.
• Demonstrating the highest standards of customer care by effective communication, reporting and handling of all customer issues
• Identifying and reporting areas for improvement in software and processes (as a result of support or own investigation).
• Providing help and advice to customers using Misys products or services
• Investigating and solving customers' problems, which may be complex or long-standing problems
• Keeping accurate records of discussions or correspondence with customers
• Producing written information for customers
Regards
Jyothi
We are looking for candidates with throughout 60% in their academics and experience between 8 months to 2 yrs.
Below is the Job Description.
• Providing an effective, timely and professional product support and resolution service to Misys Customers.
• Supporting customers by answering queries regarding the Misys product both verbally and in writing.
• Owning Customer Issues from beginning to full resolution
• Providing Support Services to Customers as required.
• Ensuring that the Customer Support Processes are followed.
• Managing Customer Expectations.
• Determining the nature of the problem being reported and assist customers in resolving problems.
• Identifying the scope and boundaries of the problem
• Gathering information from various sources and interpreting it
• Carrying out cause and effect
• Determining likely solutions
• Updating the Misys Salesforce.com tool, with clear and precise details of the status of queries that have been assigned or taken ownership of.
• Reporting, communicating progress on support issues until a solution is found and communicated to the originator.
• Replicating reported Issues and documenting the steps taken
• Interface with Development to determine the release of Maintenance Releases and Emergency Patches
• Release of controlled patches to Customers – i.e. making the customers aware that bug fixes need to be implemented on their production system.
• Demonstrating the highest standards of customer care by effective communication, reporting and handling of all customer issues
• Identifying and reporting areas for improvement in software and processes (as a result of support or own investigation).
• Providing help and advice to customers using Misys products or services
• Investigating and solving customers' problems, which may be complex or long-standing problems
• Keeping accurate records of discussions or correspondence with customers
• Producing written information for customers
Regards
Jyothi
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