GREETINGS FROM CGI
This mail is with reference to your Resume on portal. Currently we are looking for Systems Engineer and Associate Systems Engineer.
Company: CGI
Interview Location: Bangalore
Job Location: Bangalore
Interview Location: Bangalore
Job Location: Bangalore
Job Description:
Eligibility:
*Basic knowledge in Production Control, Backup Technologies and Batch Processing
*Good process knowledge on Data Centre Operations and Batch Processing
*Excellent communication and email writing skills
*Real time experience in handling bridges/calls
*Excellent decision making skills
*Ability to understand client issues and engage appropriate support groups quickly
*Excellent multitasking skills
*Should be flexible in working under 24/7 environment
Job Description:
As a Lead Analyst you will be responsible for the complete monitoring environment. The role involves liaising with various support teams. Further responsibilities include but are not limited to:
*Good process knowledge on Data Centre Operations and Batch Processing
*Excellent communication and email writing skills
*Real time experience in handling bridges/calls
*Excellent decision making skills
*Ability to understand client issues and engage appropriate support groups quickly
*Excellent multitasking skills
*Should be flexible in working under 24/7 environment
Job Description:
As a Lead Analyst you will be responsible for the complete monitoring environment. The role involves liaising with various support teams. Further responsibilities include but are not limited to:
*Develop and guide a team of Technical engineers to deliver the agreed expectations
*Liaise with local and global, internal and external stakeholders at various levels
*Provide daily, weekly and monthly statistics
*Proactively assist customers and service providers and follow-up to closure of Incidents
*Prepare reports and provide trend analysis on ticket volume and closure
*Continually monitor and review Command Centre processes to enhance Service Improvement
*Prepare &Maintain Operational Issues/Risk registers
*Closely monitor the recurrence of incidents and raise problem tickets as necessary
*Maintain cross skilling matrix / skill set information for the team
*Estimate staffing to balance capacity and availability
*Performance Reviews
*Liaise with local and global, internal and external stakeholders at various levels
*Provide daily, weekly and monthly statistics
*Proactively assist customers and service providers and follow-up to closure of Incidents
*Prepare reports and provide trend analysis on ticket volume and closure
*Continually monitor and review Command Centre processes to enhance Service Improvement
*Prepare &Maintain Operational Issues/Risk registers
*Closely monitor the recurrence of incidents and raise problem tickets as necessary
*Maintain cross skilling matrix / skill set information for the team
*Estimate staffing to balance capacity and availability
*Performance Reviews
Kindly send us your updated Resume in word format as a reply to this mail at the earliest, with the following details:
Full Name :
Location:
Total Exp:
Rel Exp:
CTC:
Exp Ctc:
Notice period:
PANCARD No:
Location:
Total Exp:
Rel Exp:
CTC:
Exp Ctc:
Notice period:
PANCARD No:
Please feel free to get in touch with the undersigned in case you have any questions. We look forward to hear from you.
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Thanks and Regards,
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Thanks and Regards,
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Sonali Mahapatro + Human Resource Talent Sourcing + Talent Acquisition
India Global Delivery Center | CGI
Cyber Park Office - E City Phase 1 - Bangalore 560100
VOIP: 8011227 | T: Direct Number +91-80-66421227
Email: PRT_sonali.mahapatro@cgi.com
Sonali Mahapatro + Human Resource Talent Sourcing + Talent Acquisition
India Global Delivery Center | CGI
Cyber Park Office - E City Phase 1 - Bangalore 560100
VOIP: 8011227 | T: Direct Number +91-80-66421227
Email: PRT_sonali.mahapatro@cgi.com
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