Monday, March 21, 2016

CGI is looking for Systems Engineer and Associate Systems Engineer.

This mail is with reference to your Resume on portal. Currently we are looking for Systems Engineer and Associate Systems Engineer.
Company: CGI 
Interview Location: Bangalore
Job Location: Bangalore
Job Description:
*Basic knowledge in Production Control, Backup Technologies and Batch Processing
*Good process knowledge on Data Centre Operations and Batch Processing
*Excellent communication and email writing skills
*Real time experience in handling bridges/calls
*Excellent decision making skills
*Ability to understand client issues and engage appropriate support groups quickly
*Excellent multitasking skills
*Should be flexible in working under 24/7 environment
Job Description:
As a Lead Analyst you will be responsible for the complete monitoring environment. The role involves liaising with various support teams. Further responsibilities include but are not limited to:
*Develop and guide a team of Technical engineers to deliver the agreed expectations
*Liaise with local and global, internal and external stakeholders at various levels
*Provide daily, weekly and monthly statistics
*Proactively assist customers and service providers and follow-up to closure of Incidents
*Prepare reports and provide trend analysis on ticket volume and closure
*Continually monitor and review Command Centre processes to enhance Service Improvement
*Prepare &Maintain Operational Issues/Risk registers
*Closely monitor the recurrence of incidents and raise problem tickets as necessary
*Maintain cross skilling matrix / skill set information for the team
*Estimate staffing to balance capacity and availability
*Performance Reviews
Kindly send us your updated Resume in word format as a reply to this mail at the earliest, with the following details:
Full Name :
Total Exp:
Rel Exp:
Exp Ctc:
Notice period:
Please feel free to get in touch with the undersigned in case you have any questions. We look forward to hear from you.
Thanks and Regards,
Sonali Mahapatro + Human Resource Talent Sourcing + Talent Acquisition
India Global Delivery Center | CGI
Cyber Park Office - E City Phase 1 - Bangalore 560100
VOIP: 8011227 | T: Direct Number +91-80-66421227

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