Tuesday, June 9, 2015

Job Position : Desktop Support Engineering - Level-1

Job Position : Desktop Support Engineering - Level-1
Job Payroll : Selected candidates will directly work on client company payroll.
Job Payroll : Selected candidates will be working under Skypro Technology Payroll
Job Category : IT | Desktop Support
Walk-In Location : Bangalore, Karnataka
Job Location : Bangalore, Karnataka
Compensation : 9,202/- PM (CTC)
Qualification - Eligibility Criteria : (Mandatory)
# BE/B.Tech Graduates, Diploma Holders, Tech. Graduates (Above 50% throughout from 10th)
Desired Experience : 0 Years
Skill : DESKTOP L1
Skill : CCNA, CCNP
Job Description (Certification is not a criteria in any of the skill wise guidelines mentioned below) :
# Give permanent Fix to the Desktop, Printer problems, basic LAN issues
# Remote Call Closure within Norms
# Follow-up the Checklist(s)
# Load/reload standard build operating system and configurations,
# Aware of Installation and troubleshooting of critical applications and their usage guidelines,
# Root Cause Analysis for repeat calls.
# All the Desktop (Including standalone PCs ) shall be updated with the Latest Antivirus pattern. Raise timely alert and take immediate action to mitigate any virus outbreak
# Data submission for Daily, Weekly and Monthly summary report
# For AMC case follow up with Wipro spare cordinator for call closure, With Supervisor approval provide Standby solution to the user.
# Call logging and follow-up action with the principal Vendors (IBM and Dell) for warranty related incidents keeping helpdesk informed
# Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals
# Troubleshoot Network connectivity (LAN) issues
# Escalate the problem to the Technical Specialist and to Regional / National Team Lead(s) if not resolved
# Installation of desktop and hardware like CD-ROM, soundcards, etc
# Operating Systems (OS) installation / re-installation, upgrades and patches for desktops
# Software installations such as MS-Office, Acrobat Reader, mail client etc
# Awareness and acceptance for Best Practise roll out.
# Desktop Installation, Movement, Assign and Change
# Installation of anti-virus on desktops and remove Virus
# Configuration of Print devices (network and local) on desktops
# Desktop Configuration - Network, mail client, internet etc
# Co-ordinate with vendors for support
Please Carry below documents (mandatory) :
# Updated Resume Copy
# A printout of this ChetanaS job posting
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
Walk-In Date : From 8th to 12th June 2015
Walk-In Venue :
Skypro Technologies Pvt Ltd.,
#5, B2/1, BJ Tower,
Near Land Mark Building,
Huskur Gate,
Bangalore - 560100
Contact Person : HR

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